We aim to keep our handling time for all orders to the same working day that your order is placed but during peak times this handling time may be up to 3 working days. 

If you require your items urgently, please select one of our Express Fast Track services and place your order before 3pm. This will ensure your order is created and dispatched the same working day for guaranteed delivery by 1pm the next day.

If you have any queries about our delivery options, please contact our lovely customer services team. Our in-house team are available by phone, email or via social media from Mon-Fri between 9-5pm and will strive to resolve any queries you may have as quickly as possible.

We offer the following delivery services which are fulfilled by Royal Mail:

Free Premium Delivery – Delivery within 1-3 working days from the day of dispatch.

This option is fulfilled by Royal Mail’s Tracked 24 service and most often arrives within 1 working day although this is not guaranteed. This is a fully tracked service and includes proof of delivery.

Express Fast Track Weekday Delivery – Delivery guaranteed by 1pm the next working day from the day of order.

To qualify for this delivery option your order must be placed before 3pm.

This option is fulfilled by Royal Mail’s Special Delivery service and is guaranteed to arrive by 1pm the next working day if your order is placed before 3pm. This is a fully tracked service which requires a signature and includes proof of delivery. 

If there is no-one available to sign for the parcel it will be taken to your local delivery office for collection. A calling card will be left at your delivery address, you can then re-arrange a second attempt to deliver if you prefer.

Express Fast Track Saturday Delivery – Delivery guaranteed by 1pm the next day (Saturday) from the day of order (Friday).

To qualify for this delivery option your order must be placed on Friday by 3pm.

This option is fulfilled by Royal Mail’s Special Delivery service and is guaranteed to arrive by 1pm on Saturday if your order is placed by 3pm on Friday. This is a fully tracked service which requires a signature and includes proof of delivery. 

If there is no-one available to sign for the parcel it will be taken to your local delivery office for collection. A calling card will be left at your delivery address, you can then re-arrange a second attempt to deliver if you prefer.

All our delivery services are fulfilled by Royal Mail for your peace of mind and security as Royal Mail has the very best rate of accuracy for delivery.

All our delivery options are tracked services. Your order is scanned throughout the delivery process which means your parcel can be tracked at every step of the way. The majority of orders are dispatched in letterbox friendly packaging which means that even if you are not home, your item can still be safely delivered with proof of delivery.

Only our Express Fast Track services will require a signature upon delivery.

Please ensure you double check the details of your delivery address as you order. If your delivery address is incorrect due to customer error we are unable to accept liability for items delivered to an incorrect address. 

Please ensure your Paypal delivery address is up to date when using Paypal Express Checkout. If your Paypal delivery address is incorrect due to customer error we are unable to accept liability for items delivered to an incorrect address. 

Please note we do not recommend using a business address as a delivery address. If a customer chooses to deliver an order to a business address it is at their own risk. The tracked delivery services we offer will only track your order to a specified delivery address, we are unable to accept liability for items lost within a business or workplace.

BANK HOLIDAYS

Our team will be out of the office for all UK Bank Holidays getting so well deserved rest.

Any orders placed over bank holiday weekends will be dispatched the next working day.